Are you motivated to work in place where you are appreciated by your team and where your work has a direct effect on the success of the company? Do you enjoy problem solving and have a passion for delivering results? If so, we need talented people like you to join our team!
Using company routing and mapping technology, Routing Coordinators prepare daily service routes of assigned locations for our service associates. You will confirm several route appointments for services each day to ensure service productivity/efficiency goals for the technicians are being met. This position is responsible for evaluation any time constraints/scheduling changed and communicating relevant changes or updates with the technician, team members and branch staff.
Routing Coordinators ensure a great customer experience by relaying detailed and accurate information to the supervisors and technicians in the field. They handle dual tasks with ease and manage changes to route schedules promptly. Routing Coordinators send digital notifications to customers ahead of a scheduled service appointment and dispatch any last-minute schedule changes. They regularly communicate between fellow employees and supervisors with a positive attitude using effective poral/written communications.
As a Routing Coordinator, you make a real difference for your team and our customers by making technicians' schedules clearer, getting people to the right places quickly, and back-filling to repair schedule gaps. Best of all, we create an environment where you are empowered to do what you do best every day, so you can exceed expectation and bring a meaningful experience to our customers.
Come join a fun and impactful team of professional!!
This is an hourly, non-exempt position. The salary range is $17.00 to $21.00 per hour. Starting wage is determined based on relevant experience.
This position will work from our office in Dallas, TX
The Perks:
- Competitive hourly pay
- You job us safe with us! We are a fast-growing company, which means you will have opportunities to advance your career- we promote from within!
- Employee Referral Bonus
- Affordable health care packages that include medical, dental, vision and life insurance.
- 401k, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked up to 40 hrs per week- up to a maximum of 1 week of vacation in your first year), Paid Sick Leave
- Fun team celebrations year-round!
- High School Diploma or the equivalent.
- Past routing experience or at least one-year experience with company preferred
- Ability to pass a pre-employment background screening and drug test (THC excluded)
- Proven ability to gather and analyze information skillfully
- Professional- You present yourself and our business in a positive, professional way when communicating with other routing coordinators and branch employees.
- Ability to prioritize, multi-task, work independently and as part of a team.
- Must have the ability to work outside of normal scheduled hours as needed to support the business needs
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