Senior Account Manager
Caterpillar

Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Global Construction & Infrastructure (GCI) Corporate Account management team is looking for a Senior Corporate Account Manager with responsibility to cover Product Support needs of Global Accounts.
In this role, you will maintain effective internal partner relationships and relationships with major customers so that sales objectives can be achieved. You will develop and execute account strategies and activities for assigned accounts, identifying business needs and problems and be accountable for the development and implementation of market strategies as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction. A strong focus in Technology products and ability to create and manage expectations around Total Cost of ownership modeling will be critical.

What You will do:

• Consult with dealers and internal business partners on the subject of sales and service support of product to "corporate account" customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
• Following organizational policies and procedures, staying abreast of compliance requirements, and maintaining clear and direct line of communication within the organization to meet customer requirements.

Skills You Have:

• Customer focus, Relationship Management and Effective communications - Expert level of proficiency : Ability to maintain productive, long-term relationships with clients or vendors, clear and effective communications, and to facilitate the creation of the 'right' products and services to resolve customer business issues.
• Value Selling - Expert level of proficiency: ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
• Negotiation, Decision making & Critical Thinking - Expert level of proficiency: ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner and accurately analyze situations and reach productive decisions based on informed judgment. Can detail the risks of negotiation breakdown from each party's perspective and protect own position, while demonstrating willingness to achieve win-win.
• Account Management - Extensive level of experience: ability to manage day-to-day activities, providing services and support to existing clients and to advise on the appropriate solutions to complex customer accounts problems.

Top Candidates will also have:

• Specific industry experience with Construction Industry products, services, work tools and digital solutions exposure
• Bachelor's degree preferably in engineering, business or marketing
• Extensive commercial experience involving dealer and/or customer facing positions

Additional information:

• Location: Peoria, IL
• Travel: requires up to 50%, domestic and international
• Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.
• Domestic relocation IS offered
• Sponsorship is NOT offered

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, back

ed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:
$153,000.00 - $229,440.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
December 11, 2024 - December 26, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

This job has expired.