Senior IT Business Systems Analyst
One Call

Senior IT Business Systems Analyst

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range: $86000 - $141800 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86000 - $141800 Salary

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development!

• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Healthcare concierge

• Pet Insurance

• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

JOB SUMMARY:

The Business Systems Analyst works closely with the Product Owner, Business Analyst, and the Development team to define, build, test, and deploy product changes that deliver value to our customers and other business users within the company. The Business Systems Analyst is a functional expert on one or more product systems and is responsible for clearly describing the expected functional behavior of the system through appropriate documentation.

IT Business Systems Analyst Senior

Advanced professional role. Highly-skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior systems analysts. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires 6+ years of demonstrated systems analysis experience with at least one project as the systems analyst lead on a "large" project.

GENERAL DUTIES & RESPONSIBILITIES:

• Organizes and facilitates meetings with Product Owners (PO's), Business Analysts (BA's), business users, subject matter experts, and Information Technology staff to identify and document business needs and objectives, current operational procedures and problems, input and output requirements, data needs and retention, usage, formatting, and security requirements.
• Ensures the PO, BA, and Development Team have a good understanding of the users of the product, including other systems that may consume the product, to help build a valuable product.
• Serves as the internal subject matter expert when development is completed by external third party partners.
• Creates project documentation to describe system changes, such as user stories, process maps, business rules, business and technical requirements, use cases, business models/flows, business model test plans.
• Ensures that project documentation is written at the appropriate level and size to allow the team to deliver value frequently.
• Manages a regular cadence for producing, reviewing and obtaining approvals for project documentation to maintain a well-refined and prioritized backlog that supports the Development Team availability/velocity.
• Performs system/functional testing and demos to ensure product changes meet acceptance criteria.
• Works with Quality Assurance in the coordination of acceptance testing to user groups for any rollout of major enhancements or projects.
• Understands and applies the approved IT methodology and SDLC, i.e., Waterfall, Agile.
• Performs other related duties as required.
• Performs research and analysis to support business operations and presents findings to stakeholders.
• Performs research and analysis for technical requirements regarding Customer SLA's, Compliance and Security requirements, etc.
• Plans and designs technology business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.

• A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
• Relevant systems analysis experience required for most job levels within this job family- additional details further below.
• Preferred contact center background and telecommunications background.

• Knowledge of One Call's products and services.
• Knowledge of claims management industry.
• Knowledge of end-to-end systems development life cycles (i.e., agile, scrum, waterfall, iterative and other modern approaches to software development).
• Knowledge of industry-standard process methodologies (e.g., Six Sigma, LEAN, ISO, CMM, etc.)
• Proficiency in solutions design and requirements definition disciplines leveraging model-driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.
• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management, and time management skills.
• Ability to persuade and influence others on the best approach to take.
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.
• Resourceful, open-minded and proactive in gathering information and sharing ideas.

• For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
• For roles located in the field, this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
• The work environment utilizes florescent lighting; noise level is moderate.
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
• Please be advised this job description is subject to change at any time.