Senior Patient Representative
Tulane University

Senior Patient RepresentativeMedicine - Tulane Doctors - Napoleon Ave. Clinic

Location: New Orleans, LA

Summary

The Patient Representative functions as the Patient Liaison, providing an avenue of communication between patients, referring physician clinic contacts, and clinic physicians. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. Patient representative is also responsible for collecting co- pays, ensuring completion of physician referrals and verifying insurance eligibility and benefits.

Required Qualifications

* High School Diploma or equivalent* Three years medical office, administrative, customer service or related experience

Preferred Qualifications

* Some knowledge of medical terminology* Broad knowledge of eCW or related systems* Three years patient registration and scheduling experience working with eClinicalWorks and/or other electronic medical record.

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