Senior Sales Support Consultant
Caterpillar

Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Senior Sales Support Consultant is a lead in Americas North for Retail and Small Core Sales Strategy. The incumbent will serve as a market specialist and subject matter expert for Construction Industries (CI) strategic Retail and Small Core Aftermarket solution development. They will identify and prioritize top lost opportunity areas in Retail and Small Core and drive solution development through the Construction Industries Service Division (CISD) Core Services organization. This person will also act as the lead resource for the sales execution support for Retail-Area Sales Representatives in the Eastern US region to drive Retail and Small Core Aftermarket Parts growth and implementation of new integrated retail services. The Senior Sales Support Consultant is a key role on the Retail team and maintains a full spectrum lens of retail initiatives throughout the Eastern region.

What You Will Do:

• A key role of this assignment is to drive Retail and Small Core Sales initiatives and regionalize the Go-to-Market plans by collaborating with key partners throughout the enterprise (Retail Sales Reps, CISD Services Development team, Cat Digital, Cat Financial as needed).
• Identify "Moments that Matter" and gather on VOC/ VOD/ VOB and data insights to Define CI Retail Customer Requirements for highest areas of lost retail opportunity in the East
• Work through key partners to Pilot Compelling Integrated Services Offerings relevant to CI Retail and Small Core customer needs in the East
• Regionalize central Go-To-Market framework consisting of definition of winning, execution plan & preparation, marcomm, training and governance
• Help Monitor priority Eastern dealer's Retail and Small Core SGPs and implementation of the Winning Recipe and support R-ASRs in the field as needed to support Retail and Small Core Aftermarket Parts growth.
• Own Retail Sales Variance strategy and quarterly retail campaign strategy and execution for the East

What You Will Have:

• Customer Focus: Extensive experience working with the dealer marketing and sales operations processes
• Industry Knowledge: Experience with Aftermarket parts and service offerings or developing GTM for products or services
• Effective Communications: Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences
• Strong project leadership capabilities, excellent communication skills and organizational skills- ability to lead multiple initiative simultaneously

Top Candidates Will Also Have:

• Prior background working with the retail customer base
• Ability to create/enable behavioral changes in organizations and motivating others inside and outside the Caterpillar to improve performance.
• Ability to work independently, innovate and deliver results
• Excellent communication, presentation, and interpersonal skills; Demonstrated ability to communicate complex concepts clearly and persuasively based on the audience.

Additional Information:

• Preferred Locations: Peoria, IL or Cary, NC.
• Additional locations may be considered: Atlanta, GA or Dallas, TX
• Travel required up to 40% of time in Americas North- Eastern Region
• Caterpillar operates in a hybrid environment, requiring 3 days per week of onsite work
• Visa sponsorship is not available.
• ISE assignments are not available.
• Domestic relocation is offered for this position ONLY to Peoria, IL or Cary, NC.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 18, 2024 - December 1, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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