RESPONSIBILITIES:
Kforce has a client seeking a Service Delivery ServiceNow Analyst in Doral, FL.Responsibilities:- Develop Dashboards and Report to monitor KPI's from vendors and Internal teams
- Drive accountability for short-term and long-term improvement plans for internal and external functions which don't meet KPIs/SLAs
- Establish, track, and report on KPIs and SLAs for effective service delivery across each vertical
- Help coordinate key activities where existing processes are failing to help -right the ship- and bring delivery levels back in line
- Monitor and coordinate action plans from vendors to meet KPI's
- Act as point person for account governance for managed service providers to ensure effective service delivery
- Drive/Monitor the efficiency and effectiveness of overall incident, change, and problem management processes
- Provide vendors with input and recommendations regarding issues and improvements to the processes supported
REQUIREMENTS:
- Bachelor's degree - Service Delivery Management/IT Governance. ITIL V4, Service Now Administrator certification
- Minimum 3 years of Service Delivery experience
- Minimum 2 years of vendor management
- Minimum 2 years of working with Service Now
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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