Single Point of Contact (SPOC)
Mindseeker Inc.

Title: Single Point of Contact (SPOC)
Location: 100% Remote
Duration: 90 - 120 Days, May Extend
Start: Beginning of January

Overview:
Mindseeker is looking for SPOC's to support a temporary project with one of the top Financial Institutions in the country. The main duties of a SPOC in

Responsibilities:

• Handle complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing or Post Charge Off Collections.
• Investigate and conduct skip tracing as required by utilizing the numerous resources available. Submit recommendations for account placement with third party collection agencies or attorney firms.
• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions and / or contacts business partners and vendors to ensure services provided are meeting predetermined SLAs.
• Participate in loss prevention by employing strategies that provide adequate protection for the Bank with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
• Develop an understanding of the business and its functions, processes and operations.
• Keep abreast of business and market trends that may affect business department.
• Perform other related assignments / projects as requested by management.

Minimum Requirements:

• Associates degree or in lieu of degree two years relevant work experience.
• Minimum two years collections, loss mitigation, senior customer service, telephone call center or customer facing experience.
• Working knowledge of utilized word-processing, spreadsheet, and departmental software.
• Knowledge of skip tracing software and BK servicing systems.
• Basic understanding of the banks general operations and systemic functionality.
• Strong written and verbal communication skills.
• Understanding of local / state laws and regulations governing the repossession and sale of collateral.
• Demonstrated ability to provide direction and lead others.
• Access to reliable internet.

Preferred Requirements:

• Bachelor's degree.
• Minimum two years collections experience and exposure to post charge off collections, repossession, remarketing, REO, foreclosure, loss mitigation, or bankruptcy.
• One year accounting experience.

EEOC Statement:
Mindseeker provides equal employment opportunities to all applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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