Specialist V - Enrollment Specialist V
Sam Houston State University

Requisition:

202400357S

Specialist V - Enrollment Specialist V

Non-Exempt

This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Technical/Para-Professional

Registrar

Division of Enrollment Success

10/16/2024

Yes

Bachelor's Degree in related field. Three years relevant specialist experience or experience in a related field. Certifications may be required. Experience in Higher Education and specialized work is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Performs highly advanced specialist duties for the Registrar's Office, to support a streamlined student experience through onboarding and communications.

Leads and supervises student employees, including supervision and oversight of the front counter operations to ensure efficient operations and staffing. Recruits and supports onboarding and training of new student employees. Provides advanced phone, email, and/or in-person support for registration and specific duties related to student registration. Responds to complex registration and resource questions with full knowledge and extensive understanding of the student registration system to aid students in adding, dropping, resigning, and all steps associated with these processes. Responsible for leading system upgrade testing, resolution process troubleshooting, and initiating changes as guided by leadership. Substantial understanding of state reporting and enrollment reporting to the National Student Clearinghouse is required and knowledge of how it impacts the university and students. May be involved in report submissions. Supports leadership with start-of-term and end-of-term processing. Conducts research and prepares relevant information on registration processes to distribute internally and to campus partners. Coordinates, compiles, and evaluates data to ensure the efficiency of processes and services provided and implement changes as necessary based on findings. Responsible for creating, interpreting, and/or implementing internal policies, procedures, and workflows to ensure effective and efficient operation. Accountable for the execution and follow-through of complex and technical responsibilities. Oversees team assessment data, leading project timelines, and resolving process issues. Plans, directs, supervises, collaborates, and participates in special projects. Maintains a working knowledge of university, state, and federal policy that impacts the Registrar's office and can share this information verbally and in writing. Ability to work with faculty and other campus constituencies to ensure appropriate compliance, including assessing possible violations and investigating claims, with the authority to report findings and, if necessary, implement changes in departmental processes/procedures. Maintains confidentiality and a thorough understanding of the Family Educational Rights and Privacy Act (FERPA). Complies with all state and federal mandates, as well as university policy. Strong team collaboration skills required. Must be able to read and understand technical manuals, summarize information gathered, and implement processes to enhance the Registrar's Office and campus with collaborative team efforts. May support daily operations of the front counter and offer support and assistance to all staff as needed. Performs other duties as assigned.

Some nights and weekends are required during peak periods. Must possess high level of comfort with communication platforms and/or technology tools to support effective communication to Registrar specific stakeholders. Strong communication skills, written communication skills, and ability to schedule and facilitate meetings. Must be able to apply policies and procedures and solve routine problems of a repetitive nature. Participates in committees within the department and across the university as assigned. Attend and participate in all required training workshops provided by the department, division, and university. Demonstrates an avid interest in continuously enhancing technical skills and learning new ones; applies advanced technical knowledge and innovation to enrollment service processes and complex functional problem-solving daily. Seeks guidance as needed and seeks out personal growth opportunities through Talent Management and avenues of growth provided through the division of Enrollment Success. Understands the Registrar's role in accomplishing the university's mission and fully comprehends Registrar processes to support student success. Dependability is crucial. Occasional travel may be required.

Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

https://shsu.peopleadmin.com/postings/41240

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

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