Sr. Quality Assurance Auditor - State National
Markel

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!
Leads the administration, accuracy and timeliness of quality assurance audits. State National relies upon these audits as controls for the SSAE 18 - System and Organization Controls Report (SOC 1 audit). Responsible for ensuring these control audits are completed, notifying manager prior to any deadlines at risk. Escalation point for auditors ensuring they are able to successfully identify exceptions, documentation issues and potential risks. Problem solve with auditor to research and identify options to mitigate risk. Identify trends in audit findings and work with audited departments and Training department to identify best practices, document new procedures and develop appropriate retraining practices. Actively participates in the internal performance of SOC 1 audit. Performs research and special projects as assigned.

Essential Functions:

• Responsible for the administration, accuracy and timeliness of quality assurance audits performed by quality assurance auditors. Document trends and opportunities for improvement in audit process.
• Develop new quality assurance audits, establish audit procedures and refine/improve existing quality assurance audits. Develop appropriate audit scope and parameters.
• Organize, schedule, coordinate completion, and review the quality assurance audits.
• Manage, maintain and issue reports on all quality assurance audits.
• Verify accuracy of auditor results and wok with auditors to achieve higher level of performance results and competency of auditors.
• Communicate new audit procedures to team and review audit results with management.
• Participate in the performance of the periodic internal SOC - 1 audit.
• Oversee the key ICFR control that validates the accuracy of the systems' set-up, premium calculation and master policy changes.
• Coordinate with other departments as to changes, new procedures, and new opportunities to improve results through audits.
• Actively look for and implement continuous improvements in audit processes.
• Assume project/special duties as assigned by manager.

Knowledge/Skills/Abilities:

• Intermediate or higher level of knowledge of Microsoft Office products or equivalent programs, particularly Excel.
• Extensive knowledge of various industries including, Information Technology, Account Services, Client Services, Claims, Program Implementations, Contact Center, and Document Processing.
• Demonstrated proficiency with InsurTrak, Home Office and Merlin systems.
• Must have strong oral and written communication and customer service skills.
• Able to establish and maintain high standards and measures despite pressing deadlines, do work right the first time, and inspect material for errors.
• Must be a person of high integrity. No other duties or relationships should interfere with this individual's decision making.
• Consensus building skills and ability to obtain agreement from multiple parties, earn trust while working out an agreement, use good timing and strategies when communicating findings, and identify hidden agendas that might interfere with resolution of terms.
• Able to use a win-win approach to resolve controversy, stay objective and fair when dealing with sensitive situations, and maintain constructive working relationships despite disagreement.
• Able to present new ideas to authority figures, use tact when expressing ideas or opinions, adapt presentations to suit a particular audience, and respond to objections successfully.
• Able to prepare for emerging customer needs, manage multiple projects, determine project urgency in a meaningful and practical way, use goals to guide actions and create detailed action plans, and organize and schedule people and tasks.
• Able to display enthusiasm, promote a friendly group working environment, and work closely with other departments as necessary.
• Development of employee work-product audits requires confidentiality of the data and results.

Experience/Education

• 5 years of experience in relevant industry knowledge.
• 2+ years of audit experience
• College degree or equivalent experience preferred.

#piq

#deib

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
  

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
  

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
  

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
  

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.
  

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.



Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

---