Student Success Advisor
Baltimore City Community College

About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Requisition Number: 2024-130
Posting Start Date: 9/16/2024
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with Experience
Student Success Advisor Description/Job Summary Under supervision of the Director of Student Success, the Student Success Advisor commits to advising students in their pursuit of academic excellence and personal development. Employees in this class provide leadership in strategies that support students as they learn about academic expectations and requirements, practice successful learning strategies, manage personal responsibilities, and navigate college systems. In addition, the student success advisor develops and implements programs and events that engage students and support their abilities to clarify career and/or transfer goals, to improve their academic success behaviors, and to engage in and connect to the college community. This position supports student success in the areas of academic advising, career exploration, understanding financial and academic consequences of lack of academic progress, and student engagement to enhance commitment to goal attainment. Evening and rotating weekend (Saturday) hours are required.
Responsibilities/Duties

• Provides advising sessions via in-person (drop-in or virtual), appointments, group sessions and/or any additional modes as determined by the division;
• Provides accurate academic, career and transfer advising to new students, continuing students, returning students and transfers into the College;
• Builds rapport with students, setting and reinforcing student expectations;
• Assists students with understanding their placement and provide effective advisement for developmental education;
• Assists transfer students with reviewing previous academic history, providing guidance on course selection and making referrals for official evaluation;
• Works collaboratively across the college community to support to students in the career pathways;
• Assists students with understanding degree completion requirements;
• Promotes student engagement and college completion by connecting students to appropriate resources and activities;
• For assigned caseloads, develops academic plans, monitors advising milestone progress, academic status and progress towards completion;
• Supports students through Satisfactory Academic Progress (SAP) appeals processes to continue Financial Aid eligibility;
• Documents advising meetings in compliance with established Student Success Center processes;
• Supports students engaged in reinstatement processes after returning from academic dismissal;
• Provides academic advising/coaching for students who are not in good academic standing;
• Recommends, designs, and supports the implementation of programs related to college entry, progress, completion and/or transition for the entire student body;
• Engages in classroom outreach and other College activities representing the department/division as assigned;
• Participates in college wide projects and/or committees as assigned; and
• Other duties as assigned.

Required Qualifications

• Bachelor's degree.
• Minimum of two years' experience as an academic advisor and/or higher education experience.

Preferred Qualifications

• Master's degree in a relevant field (counseling, college student affairs, higher education administration, etc.),
• Demonstrated experience as an academic advisor and understanding of advising practices and strong presentation skills,
• Experience responding to a variety of internal and external constituencies,
• Experience interpreting policies and making decisions independently and experience using Banner or similar technology.

Benefits: BCCC is both a higher education institution and a State of Maryland agency. As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition waiver and remission. This is in addition to medical, dental, vision, retirement, 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, and more. Contractual Staff may be eligible for select benefits as well.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

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