Supervisor - Client Relations Training Nest
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Primary Purpose of Position:

• Facilitate training to Client Administrators & Account Executives on key topics (such as licensing, vehicle supply chain, fuel, etc.) that highlight impact to the customer, as well as system, resources, and key contacts available to navigate working towards a resolution.
• Facilitate new & existing classes that support the Partners understanding of our core proficiencies & foundational principals of service
• Partners with business leaders to enhance performance in support of business goals of the department and the performance needs of Partners.
• Create & conduct skills training including, but not limited to systems training, time management, prioritization & escalation management, and meeting etiquette
• Partners with key contacts across the organization to stay informed of most current processes & best practices and identify knowledge gaps to create and adjust onboarding activities accordingly
• Create a stimulating and engaging learning experience by fostering an inclusive and interactive environment focused on content that teaches "what, why, how and when"
• Collaborates with instructional designers and other subject matter experts to develop training curriculums & knowledge assessments that support department and organizational goals
• Participate in new hire performance discussions to understand trends, results, upcoming changes and needs that will impact new hire onboarding
• Remains current on developments in training and instructional methodologies including technology enhancements and attends periodic seminars, forums, and meetings to ensure currency of education
• Supports questions and concerns from internal parties to clarify expectations, overcome obstacles, and engage leadership for visibility and support when needed.
• Maintains awareness of trends in the fleet industry as well as new products, services, and technologies at Holman Fleet & Mobility; disseminates relevant details to team members.
• Supports leadership with managing day-to-day operations, such as administrative tasks, building tours and special projects, as needed.
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor's degree required preferably in training, education, and business administration
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs

Relevant Work Experience:

• 3 - 5 years of experience in the fleet management industry preferred
• Experience in training, teaching and/or account management
• Proficient in Microsoft PowerPoint, Word and Excel
• Extensive experience in corporate learning capacity developing, delivering, analyzing, and measuring learning programs
• Possess knowledge and experience in Leadership Development program design and evaluation

#LI-Hybrid

#LI-LS1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81,210.00 - $117,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job has expired.