Supervisor of IT Systems and Support - 2nd Shift
Froedtert

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is HYBRID.

FTE: 1.000000

Shift: Shift 2

Job Summary:

This position is responsible for all activities associated with desktop computers (and associate peripherals), end user telephony, video and associated unified communications technologies. Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position will contribute to the development of implementation, configuration, hardware, and software standards for IT Systems Support to ensure consistently high levels of performance. Coordinate with the Enterprise Architecture and Facilities Management teams to ensure proper implementation and support of key initiatives and facilities expansion. Work closely with staff and leaders at all levels of the enterprise to ensure that computing infrastructure delivers a level of service consistent with the needs and expectations of the organization. This position is directly responsible for staff assigned to the IT Systems Support Team, including the following: assignment of work and tasks, performance monitoring, and completion of performance evaluations. Provide technical consulting on complex projects. Evaluate existing systems and procedures, providing improvement recommendations as required. Proactively interact with key customer staff and leadership to build relationships and improve the ability of the IT Systems Support Team to meet the needs and expectations of the organization. Reports to the Manager of Enterprise Operations. Performs other duties as assigned.

EXPERIENCE DESCRIPTION:

A minimum of one year of experience in a leadership position supporting computing infrastructure and in a customer support role with high customer satisfaction goals is required. Experience in managing end user computing, telephony, video and converged devices and technologies. Three years of relevant IT leadership experience is preferred. Experience implementing and managing within the ITIL ITSM framework is preferred. Experience in a hospital or healthcare setting is preferred.

SPECIAL SKILLS DESCRIPTION:

Must have excellent interpersonal skills to effectively communicate with all levels of hospital personnel, vendors and IT personnel. Strong ability to define, communicate and ensure processes, policies and procedures are executed in accordance with desired management outcomes. Must possess the ability to deliver clear, concise communications and presentations. Must be able to train others quickly and thoroughly on key IT concepts. Outstanding oral and written communication skills. Strong management and project management capabilities. Strong knowledge of: desktop computers and associated peripherals and technologies; mobile devices; end user telephony, video and associated converged communication technologies. Advanced computer skills utilizing MS Office, MS Exchange/Outlook and project management tools.

EDUCATION DESCRIPTION:

Bachelor's degree in computer science, or related technology field or acquired through combination of education and experience is required.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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