RESPONSIBILITIES:
Kforce has a client that is seeking a Support Tier I in Phoenix, AZ.Project Information:Service Desk Principal Responsibilities:- Responds to incoming interactions initiated via phone
- Fulfills incoming service requests
- Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies
- Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions
- Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction
- Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner
- Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members
- Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes
- Performs other job-related duties as assigned or apparent
REQUIREMENTS:
- High School diploma or GED
- Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products
- Ability to communicate technical information to non-technical users
- Experience remotely supporting and troubleshooting modern IT endpoint hardware technologies and software products
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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