Supportive Services Senior Coordinator
The University of Chicago

Department
BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services

About the Department
The Chicago Center for HIV Elimination (CCHE), is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041.

The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represent the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent.

Job Summary
The Supportive Services Senior Coordinator will be responsible for overseeing reporting, task management and coordination of service programming. The Supportive Services Senior Coordinator will also hold a caseload that is assigned through internal referrals from our testing programs and research projects, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming). The Supportive Services Senior Coordinator will be a part of the Supportive Services team and will work with a variety of community members who are referred to Supportive Services for additional assistance. They will be involved in working with community members over the phone or in person.

Responsibilities

• Call community members and conduct resource counseling.
  
• Complete all related documentation and notes, and research appropriate and individualized resources for community members.
  
• Manage retention in care for their caseload and follow the fidelity monitoring protocols in data collection and documentation.
  
• Task managing Supportive Services Coordinators, Student Resource Counselors, and Supportive Services Interns.
  
• Actively pursue required knowledge and skills for professional development.
  
• Stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration.
  
• Assist with day to day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment and will conduct assessments and safety plans for community members in distress, and holding a resource specialty for the team.
  
• Coordinates and may participate in quality assurance reviews conducted by study sponsors, federal agencies, or specially designated review groups.
  
• Analyzes study-related documentation, such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, or progress reports.
  
• Performs for all tasks in complex clinical studies.
  
• Performs various administrative and operational tasks under moderate supervision. Acts as a resource on the basics of clinical research and related aspects of clinical study for other clinical research staff.
  
• Performs other related work as needed.
  

Minimum Qualifications

Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Advanced degree in social work or counseling.
  

Experience:

• Experience working with and/or providing care to LGBT populations, Black and Latino community members.
  
• Experience providing case management.
  
• Experience performing phlebotomy or a willingness to be trained in phlebotomy.
  

Technical Skills or Knowledge:

• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, Access and Word.
  

Preferred Competencies

• Demonstrated effective leadership and teaching skills.
  
• Strong organizational skills.
  
• Strong knowledge of Chicago social service resources.
  
• Strong knowledge of program subject matter.
  
• Strong interpersonal skills and the ability to work both independently and as part of a team.
  
• Flexibility.
  
• Creativity.
  
• Ability to manage stressful situations.
  
• Ability to maintain confidentiality.
  
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
  
• Demonstrated written and verbal communication skills and strong analytical skills.
  
• Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).
  

Working Conditions

• Work non-traditional hours.
  
• Travel to various community venues across the metropolitan area.
  

Application Documents

• Resume (required)
  
• Cover Letter (required)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Research

Role Impact
Individual Contributor

Scheduled Weekly Hours
40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type
Hourly

FLSA Status
Non-Exempt

Pay Range
$55,000.00 - $70,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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