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Surety Service Associate
MMC

Birmingham, Alabama

This job has expired.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Set up new prospects and complete customer data entry according to procedures.
  • Process audits, order loss runs, run proposal and generate loss summaries.
  • Establish and communicate schedules.
  • Open, distribute, scan and route mail.
  • Order office supplies (if applicable).
  • Show proficiency in utilizing resources and software to generate reports and/or other requested information.
  • Invoice premiums related to clients.
  • Complete routinely daily, weekly, and monthly reports, as assigned.
  • Research and resolve policy discrepancies.
  • Monitor real-time call arrival patterns to ensure satisfactory service levels.
  • Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
  • Retrieve information from carrier websites, as required, and keep our Client Management system appropriately updated.
  • Maintain production goals for completing work, while maintaining high quality.
  • Support service and production team in reaching overall agency revenue and retention goals.
  • Maintain up-to-date knowledge of departmental systems, related technology, and policies and procedures.
  • Perform other duties, as assigned.
    • QUALIFICATIONS
    Required Qualifications:

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school graduate or equivalent.
  • Strong organizational skills.
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

    • #MMAMCG


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