Technical Account Management Lead
FedEx

About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems
• Removing barriers between data sets to create new avenues of insight
• Building and iterating on solutions that generate value
• Acting as a change agent to advance curiosity and performance
• At FedEx Dataworks, we are making supply chains work smarter for everyone.

Summary:

We're looking for a Technical Account Management, Lead with deep SAAS experience to join the team. The Technical Account Management, Lead is the point person in ensuring an excellent customer onboarding and lifecycle. This role is critical at several key moments in the customer journey: onboarding new and existing clients to demo and trial early development digital products and turning their feedback into technical requirements and onboarding customers to established products and helping them achieve success through training, consultation, thought partnership and guidance through renewal and expansion.

Job Description / Responsibilities:

• Align with key executives in each set of accounts with the purpose of being the technical visionary and trusted partner to drive customer retention, expansion and deliver actionable insights to the product and marketing team.
• Drive onboarding, renewal and expansion of key accounts
• Develop and maintain deep relationships with key stakeholders and decision-makers.
• Proactively communicate with clients, regularly exceeding expectations while proposing innovative solutions to address client challenges.
• Become a trusted advisor, understanding their business challenges and goals.
• Anticipate needs and act strategically to ensure client success.
• Foster a collaborative environment, building strong internal partnerships.
• Provide operational oversight to assure service delivery quality and compliance with contractual commitment
• Serve as the operational escalation point with assigned accounts to address technical and/or operational issues and close growth opportunities
• Advocate for the client internally when technical requirements are not being met
• Able to manage C-Level expectations displaying a level of business acumen with this level of the leadership team
• Evaluate and work closely with all client's existing technology and application platforms to identify opportunities for continued enablement of client success

Skills / Abilities

• A listener who is able to overcome customer objections
• Excellent story telling skills
• Great technical product management skills. Able to turn customer feedback into technical requirements
• Experience and strong knowledge of the digital product lifecycle

Domicile Information:  This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need. 

Minimum Qualifications

* 5 - 7 years of Technical Account Management experience in SAAS companies

* Comfortable preparing and presenting board-level presentations

* Experience in managing multiple stakeholders and projects

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $8,167 - $12,250

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by October 17, 2024 5PM Central Time

FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.