Technical Support Agent
Roth Staffing Companies

LOCATION: 100% onsite in Eastvale, CA
TERM: Contract-to-hire
PAY: $19.00 to 21.00 per hour (based on experience)
POSITION: Technical Support Agent

You will be providing triage on inbound interactions for products which you have not been assigned, while working cases for your assigned electronics products through to resolution or escalating the case to advanced agents. Cases will be worked through a web platform, by email and phone. You will also be responsible for doing a case-studies on resolved cases to document their resolutions, follow up on stale cases and provide excellent service that's backed by hands on training.

Requirements:

• Mastered soft-skills, English
• Take criticism constructively
• Eagerness to learn and professionally support our products internally/externally
• Responsible for high quality work
• Excellent communication skills
• Work well in a close team or independently
• Capable of tracking multiple concerns simultaneously
• Tech saavy
• Background in electronics, software, engineering are preferred but not required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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