Technology Product Portfolio Manager - Salesforce Service Cloud
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman - a Computerworld 2024 "Best Places to Work in IT" company - is hiring a Technology Product Portfolio Manager - Salesforce Service Cloud.

Responsibilities:

• Oversee a team of technology product owners and business analysts that support a portfolio of technology platforms.
  
• Assume the role of technology product manager for a given technology platform within the portfolio when necessary.
  
• Mentor and coach technology product owners and business analysts to enhance their skills and career development.
  
• Ensure the product(s) vision and strategy align with the company's overall goals and objectives.
  
• Oversee the creation and maintenance of product roadmaps to ensure they reflect strategic priorities.
  
• Build and maintain strong relationships with stakeholders, ensuring their needs and feedback are integrated into the technology strategy.
  
• Keep abreast of market trends, competitor activities, and customer needs to inform product development.
  
• Guide your team in maintaining and prioritizing the product backlogs within your portfolio.
  
• Foster a collaborative environment within the team and with other departments (e.g., engineering, marketing, sales).
  
• Address and resolve conflicts within the team and with stakeholders.
  
• Promote a culture of continuous improvement, encouraging the team to experiment and learn from successes and failures.
  
• Identify and implement process improvements to increase efficiency and effectiveness in the software development life cycle.
  
• Organize training sessions and workshops to keep the team updated on best practices and emerging trends in the technology product management industry.
  
• Ensure a strong customer focus in all product development activities, incorporating customer feedback and usability testing.
  
• Ensure that all technology products comply with relevant regulations and manage any associated risks.
  
• Establish and monitor key performance indicators (KPIs) to measure product success and team performance.
  
• Ensure the right resources are in place to meet goals.
  
• Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
  
• Overseeing all stages of technology product creation, including design and development.
  
• Monitor and evaluate progress at each stage of the process.
  
• Work with the product team and end-users to deliver updates and status reports.
  
• Oversee the Participating in Scrum meetings and produce sprint plans.
  
• Orchestrate a variety of stakeholders to achieve a shared vision for a portfolio of products goals and priorities.
  
• Research and define the stakeholders served by the systems within your portfolio.
  
• Develop and maintain an understanding of customer goals, the value customers derive from the portfolio, and the business capabilities and strategies.
  
• Analyze competing offerings or capabilities, including alternatives that users/customers might use, to understand how to offer differentiated products or services that customers prefer.
  
• Maintain a full platform life cycle perspective and balance short-term achievements with long-term goals (such as minimizing technical debt, while maximizing resiliency).
  
• Work closely with business leaders, third party providers and the rest of IT to ensure that our systems robustly support the Company's product offerings.
  
• Key interface between business/customer stakeholders and IT organization.
  
• Propose system changes and enhancements by liaising with the appropriate vendors, users, and IT Teams.
  
• Assist in architecting the system integrations.
  
• Manage product support for all products within your portfolio.
  
• Responsible for participating in key deployment activities, learning the software, overseeing the release of software changes, and providing appropriate training to ensure utilization of the products.
  
• Ensure problems are properly investigated to resolve application errors, data discrepancies, performance issues, etc.
  
• Manage all technical aspects on projects requiring knowledge of the applications.
  
• Perform all other duties and special projects as assigned.
  

Relevant Experience and Education:

• 8+ years' experience, including 5+ at a leadership level
  
• Bachelor's degree in a related field required, Master's preferred
  
• Salesforce Service Cloud experience a plus
  

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $112,160.00 - $176,645.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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