Travel Services Operations Coordinator
Wood PLC

JOB DESCRIPTION

Wood Group is looking for a Travel Services Operations Coordinator to support our Group Functions team. The successful applicant can expect the following:

• Working as part of the Global Travel Services team and reporting into the Global Operations Manager, to deliver high standards of service to internal stakeholders ensuring best in class global travel services
• Supporting, training and signposting employees on how to use Global Travel Services products and services.
• Managing queries received by the Global Travel Services mailbox and VIVA Engage page
• Supporting the implementation of global travel services including but not limited to project mobilizations and new country mobilizations
• Category ownership including category plans to drive volumes to preferred suppliers against contract targets and driving cost efficiencies across a portfolio of preferred suppliers as may change from time to time
• Communicating with stakeholder groups around the business on a regular basis to help drive operational improvements and build trust
• Working on continuous improvement for the overall global service
• Ensuring that the safety of our personnel is priority by ensuring that all Employees are given the relevant tools and information for travel

RESPONSIBILITIES

Key Accountabilities & Responsibilities:

• Supporting and signposting travelers / bookers / project managers with day-to-day operational travel & VISA queries
• Support for Aviation Safety queries
• Collaborating with key suppliers to resolve internal customer queries.
• Ensure that all relevant documentation is up to date and easily accessible for travel stakeholders through various channels.
• Ensure that all relevant documentation is up to date and easily accessible on GTS internal systems and document storage.
• Project Support on key commercial projects including but not limited to travel, payment

QUALIFICATIONS

Qualifications:

• Microsoft products (Excel, PPT, Word, Teams & VIVA Engage)
• Sound understanding of the corporate and offshore travel eco-systems
• Sound understanding of travel technologies

Knowledge, skills and experience:

• TMC, Corporate Travel, Airline or Hotel experience required.
• Visa and Passport experience an advantage.
• Spanish speaking an advantage

Personal attributes:

• Communicates well with people at all levels and nationalities.
• Ability to build relationships with internal and external customers.
• Ability to build relationships with the International projects.
• Proven track record of being team player.
• Proven track record of dealing with difficult situations.
• Take ownership for personal development and career advancement.
• Flexible
• Ability to travel

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