User Research Data Infrastructure Research Manager
Meta

In Infrastructure at Meta we build tools and systems to support our internal teams with data-driven decisions and in shipping awesome products quickly. Our purpose-built tools range from data-intensive applications, to systems and service management, to powering the entire developer lifecycle from code authoring to launch, including reviews, verification, and compliance checks. Our goal is an infrastructure that is reliable and fast, yields high-quality outcomes with a good user experience, and ensures that every second of employee time is spent on the things that matter. Think - backbone that powers all our products!More about Data Infra - Data Infra's mission:Empower people to find meaningful insights and make confident decisions. Users we conduct research with: Data Scientist, Data Engineers, Software Engineers, anyone at Meta producing or using data.

User Research Data Infrastructure Research Manager Responsibilities:

• Manage a research team that is large in size and/or complexity.
• Manage completely independently, including other managers.
• Identify problems and provide solutions.
• Set clear expectations and goals for individuals and the team.
• Communicate clearly and effectively across all organizational levels.
• Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation. Adjust management style to effectively get the most out of each team member.
• Shape team strategy, identifying risks and prioritizing opportunities.
• Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership, culture and/or organization opportunities.
• Responsible for the quality of the team, including coaching, growing IC's and managers (if applicable) and coaching under-performing team members.
• Build a diverse and an inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
• Give clear, actionable feedback on a timely basis.
• Partner with the recruiting organization to help deliver top talent.
• Drive team execution, culture, and process across the Meta research community.
• Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
• Mentor other managers (research or cross functional) at their level or below, especially coaching first time managers and those managers new to Facebook Inc.
• Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas.

Minimum Qualifications:

• Bachelor's degree or significant experience conducting UX research with meaningful business impact
• 18+ years of experience conducting and/or studying research post-Bachelor's degree
• 5+ years of experience directly managing, coaching and developing full-time researchers
• Experience directly managing across different research methodologies
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience working with a variety of cross functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
• Experience with complex tooling, working with data and data tooling

Preferred Qualifications:

• Experience with consumer products, consumer insights, or product development
• 5+ years of UX research experience
• 1+ years experience managing managers

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