Lead Lift Operator - Giants Ridge
Guest Services

Compensation Amount:
19.00 USD Hourly

Job Summary:
Operates and assists passengers in the safe loading and unloading of Chairlifts, Conveyors and Tows. Provides excellent customer service through interaction with all lift passengers. Additionally, the Lead Lift Operator will be responsible for providing breaks, direction and training to lift operators in assigned areas

Job Description:

ESSENTIAL FUNCTIONS

• Assists in the set of up multiple lifts each day.
• Provides daily on the job training to new and returning lift operators.
• Leads Lift Operators in the completion of tasks as assigned by the Lift Operations Manager, Mountain Manager, and Director of Mountain Operations.
• Trains and instruct team members in all established opening, on-shift and closing policies and procedures.
• Instructs and assists others in maintenance of lift loading / unloading areas, ramps, lift entrances and mazes in such a manner as to ease the guests use of the lift.
• Monitors guests' use of lifts, including checking tickets and denying use of the lifts.
• Provides a welcoming environment for all staff and guests.
• Be knowledgeable about, follow and enforce all Giants Ridge policies, procedures and protocols.
• Conducts and legibly documents daily inspections of lifts, tows and conveyors.
• Effectively communicate problems to Supervisors and/or lift maintenance personnel.
• Instruct participants in the proper use of Giants Ridge facilities, equipment and activity offerings.
• Assists in the evacuation of a disabled lift.
• Performs other duties as assigned.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Must be at least 18 years of age.
• At least 1 year of previous lift operations experience.
• Must have a strong work ethic and be dependable.
• Ability to understand verbal and written instructions effectively.
• Must have strong customer service and communication skills.

PHYSICAL REQUIREMENTS

• Must be able to work outdoors in variable, adverse weather conditions for extended periods.
• Ability to lift 50 pounds, shovel, rake and engage in repetitive pushing and pulling motions.
• Must have the ability to stand for the entire duration of shift.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and
• co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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